Refund policy

At Urban Roots Hair Oil, we take pride in crafting natural products designed to support healthy hair growth. Your satisfaction is important to us.

Due to the nature of our products and hygiene considerations, we do not accept returns on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order, and we will gladly assist you with a replacement or refund.

To request assistance, please include:

• Your order number

• A brief description of the issue

• Clear photos of the item if applicable

Refunds will be processed back to the original payment method once the issue has been reviewed and approved.

Shipping costs are non-refundable unless the error was caused by us.

If you have any questions about your order, please contact us at:

Email: herbs@urbanhairoil.com